Skip to main content

7-38-55

We are bound to communicate every day. Everything we do is a conversation. From communicating with family to communicating with your peers, communicating with your colleagues to Communicating with Customer all have their boundaries, impressions, and disciplines.
The information perceived by the receiving person is influenced by many external factors, how you look, sweetness in your voice, confidence in your body language, and the state of mind of the receiver. What you speak is only a fraction of effort.
·       The Speed and rhythm of your speech
·       The length of each sentence
·       The pause between words
and express what is communicated by words. The Tone at which the message is delivered gives a
context to the message.  The subtle expressions of hand movements and body language express a
the hidden message between the words.
Nonverbal actions convey essential elements of communication like empathy, attitude, especially when they are incongruent.
For example: When someone says, "I don't have a problem with you!" avoiding eye contact. How much you trust that?
Prof. Mehrabian quantified this tendency:
words, Tone of voice, and body language respectively account for 7%, 38%, and 55% of personal communication.
7-38-55
Words convey 7 % of the message
Tone and voice communicate 38 %
Body language communicates 55 %.
In the modern world where communication is driven in emails, messages, and Chats, we only communicate 7% of the actual message, and this is the reason an iron curtain is created between people. 
When you communicate over the phone or voice call, the message is conveyed by Tone and words, only 45% of the message is carried. The person on the other end doesn't believe the words and feels there is something fishy/missing in what your communication creating a sense of discomfort
Acceptance = 7% words acceptance +38% Tone and Voice acceptance + 55% Body language acceptance.
When you communicate in person or on a video call, Your words, your actions, and Your Tone altogether are conveying a message which is 100% available to the receiver to make a decision. If you are carrying a dead body language, then that is equivalent to your phone communication.
People will never remember what you said; they will only remember how you made them feel.
Next time when you are in a conversation, remember the 7-38-55 Principle. When you pick an email to respond, will 7% of communication will do the job, or it's good for you to get into a video call immediately.
Situations you will face:
1.    You send an email apology, and the receiving person sees it as only a negotiating act and not a heartfelt response. Don't jump onto the next email; go for a video call. Personally, I used to make this mistake of communicating on emails and Chats, at later point of time when people read it they don't remember the reason or the emotion they only reflected the words which didn't have the actual essence
2.     When you are disconnected and far from a family member a message "is everything ok?" vs. a Video Call " I am fine!" choose what will keep the family at distant happy
3.     When you want to break the perception /pre-set mindset of a person before entering into the conversation: Actions like a smile, relaxed shoulders, and eye contact can make him drop his guard and bring the situation to normalcy.



Comments

Post a Comment

Popular posts from this blog

"Vision"-Who owns it?

​ PS: Writing this post straight out of my bed at Morning 5:00 am. Ignore my mistakes.:) Every time when we meet someone new- a friend, prospect, Senior person in an organization etc. The second question would be  "What do you do ?" or "What are you working on?" or "what does your company do?"  and I assume 70% of the answers are  " I am a developer" or " I work on GIS platform" or "My company builds mobile apps"  . So whats wrong in that? Nothing rig ht . But  take a step back  and read the question  "What do you do ?".  Can the answer be  " I am working for a vision ..... and I contribute my part as a developer ....." "My company has a vision ....and to achieve this vision we work on ............"  " we as an organization work for a vision to build ...". It sounds good right and also motivational for the person hearing. If it's so good(i fee...
2 comments
Read more

Essentials for Delivering a "Super Talk"

When someone has given their time for you, then make it count for them All successful Orators were storytellers and in the 20th century, 80% of successful people are storytellers. It could be a sales demo or a feature presentation, or a moment to inspire, Prime ministers speech everything needs it. Duration of it can be for 15 -18 mins, the impressions created can last for a lifetime. When someone delivers the talk, the audience should resonate with the passion that the speaker has and the content should raise the beats of their heart. Imagine any great movie; the directors present his vision in the form of a storyline to bring the producers and star cast to say yes. That’s is the reason we call them the perfect storytellers. In the corporate world it is no different we refer them as visionaries, Storytellers and some time with love we call them "the Sales People". Nelson Mandela is a great storyteller he could tell a story of his vision to bring a nation together...
2 comments
Read more

The Power of Prayer

Do you pray? When do you pray? When was the last time you prayed? Do prayers have power? Do prayers have a magical touch? If you have said "Yes" then why don’t we pray every day? We pray on special occasions, festivals and significant days in life. Of all them, we often pray when we are in fear. Prayers induce a subconscious thought that we are being looked after by superpower who knows what you want. Prayers are associated with faith . When we have faith, we move forward with positive thoughts.  When we offer prayers with faith, it creates a flow of energy and registers a visual image of our wants.  It's not the religion or the god you offer the prayer, its ability to communicate your needs in solitude to the subconscious mind, which projects the image of your desire into the real world. Prayers detail out your problem statement. It creates an image of your fear and your desire to win over it. Subconsciously you train your mind to overcome the fear.  If you dou...
1 comment
Read more